1. Does the V Phone work with my VoIP provider?

The V Phone will work with any VoIP Provider suporting the SIP protocol.

2. Will the V Phone work in a country where VoIP is blocked?

If you have the sip client for iPhone, Android or Windows Mobile, you can use the built in VPN client in conjunction with the V Phone app.

3. The app cannot register with my VoIP provider.

Please ensure you have typed in the correct sip server address, username and password that your provider has given you.

Here is an example of how to setup VoIP using VoipBuster:

1. Select Settings
2. In the Configure VoiP section, Select Account 1
3. If your Provider is listed in the wheel, select it otherwise select Custom
4. Enter in the Profile or Service Name as Voipbuster
5. Enter in the SIP URL as sip.voipbuster.com
6. Enter in the Username as XXXXXXX
7. Enter in the Password as XXXXXX
8. Select Save and in the dial screen it should show a green light if you put in the correct details

3a. I still can't register
If you are using Vonage make sure you have a Vonage Mobile account, Vonage has 2 different products/services for their customers. Vonage Home based Voip services account cannot be used with Vonage Mobile voip services. This is not a problem with the app, it is the way Vonage has configured their system to disallow their users to utilise their Vonage accounts with Vonage Mobile.

If all else fails and you still cannot register the app with your provider, please send us an email and we will try to help you.

3b. I have no sound or i have 1 way sound

If you are using the iPhone app, try turning OFF NAT and VAD. Go to Settings > Voip Settings > turn off VAD and turn off NAT close the app and re-open it then try making a test call.

If you still can't get 2 way sound, try turning NAT ON then close the app and re-open it then make a test call.

4. I dialed a phone number but the receiving party's phone is not ringing.

Please make sure you have followed your voip provider's dialing plan. Some provider's specify you follow a dial plan such as dial 00 before a phone number, others require you to dial a full international dialing sequence eg 001 followed by country code followed by area code followed by phone number. For more information on what dial plan you should use, please contact your voip provider.

Please also ensure you have sufficient credits in your account with your voip provider to make successful voip calls.

5. How do I setup the SMS function?

If you have an account with Pennytel or Clickatell, these are already pre-configured. Select SMS Account [1] or [2] then select the Pennytel or Clickatell button and fill in your username and password and your HTTP API_ID (Clickatell only). If you don't have a Pennytel or Clickatell Account, you could possibly use the Custom SMS button. In order to use this, you will need to confirm whether your provider has SMS functionalities using the http method. 1 way to confirm this is to check on their website and confirm if they have an SMS sending facility using the web browser. If they do, then you can search their web site for the SMS http API or strings to use.

Here is an example of how to setup SMS for the provider My Net Fone:

This is specifically for the iPhone app:
URL = http://www.mynetfone.com.au/send-sms?
User key = username
value = the username you use to log into your mynetfone account on the web (Not necessarily the same as your VOIP username supplied by mynetfone)
Pswd key = password
value = the password use to log into your mynetfone account on the web (Not necessarily the same as your VOIP password supplied be mynetfone)
to key = to
Message key = text

Here is an example of how to setup SMS for the provider Exetel:

This is specifically for the iPhone:
1. go to V Phone Settings, then under configure SMS select account 1 or 2
2. provider name type in Exetel
3. URL type in https://www.exetel.com.au/sendsms/api_sms.php? (including the ? sign, underscore between api and sms NOT a space bar key)
4. user key type in username
5. value type in ‘your exetel username’
6. pswd key type in password
7. value type in ‘your exetel password’
8. to key type in mobilenumber (no spaces)
9. message key type in message
10. generic key 1 type in sender (case sensitive)
11. generic value 1 type in ‘your mobile number’
12. generic key 2 type in messagetype (no spaces)
13. generic value 2 type in Text (upper case T)

If you have an account with any of these VoIP Providers (Voipbuster, 12voip, BudgetSip, CallEasy, DialNow, FreeCall, InternetCalls, Intervoip, JustVoip, LowRateVoip, Nonoh, SipDiscount, SmartVoip, SMSDiscount, SparVoip, VoipCheap, VoipDiscount, VoipRaider, VoipStunt, VoipWise, VoipZoom, WebCallDirect) you can simply replace the name of the provider in the URL in (1 below) and leave the rest unchanged.

Here is an example of how to setup SMS for the provider Voipbuster:

This is specifically for the iPhone:
1. URL = https://www.voipbuster.com/myaccount/sendsms.php?
2. User key = username
3. Value = your username or your verified phone number. Always use international format for the number starting with +, for instance +49XXXXXXXX
4. Pswd key = password
5. Value = yourpassword
6. To Key = to
7. Message key = text
8. Then Generic key/value 1 should be:
9. Key = from
10. Value = your mobile number or username as setup in voipbuster